E‑commerce Operations Specialist Job Vacancy in Chimoio, Mozambique – Retail

Job Description

Position: E‑commerce Operations Specialist

Company: Shoprite Holdings Ltd.

Location: Chimoio, Mozambique

Experience: 3-5 years in e‑commerce operations or retail logistics

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: 250,000 – 400,000 SSP per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd. is a leading African retailer with a strong footprint across Southern Africa, including a growing presence in Mozambique. Known for its commitment to affordable quality products, the company operates a network of supermarkets, hypermarkets, and online platforms that serve millions of customers. As part of its strategic expansion, Shoprite invests heavily in digital transformation, creating vibrant career opportunities for professionals who want to shape the future of retail in Mozambique. This role contributes directly to the company’s vision of delivering seamless shopping experiences both in‑store and online, reinforcing its status as an employer of choice for ambitious talent.

Job Overview

The E‑commerce Operations Specialist will manage end‑to‑end online order fulfillment, coordinate with logistics partners, and optimize the digital storefront to enhance customer satisfaction. Working closely with the IT, marketing, and supply chain teams, you will ensure that the e‑commerce platform operates efficiently, supports promotional campaigns, and meets key performance indicators. This position plays a pivotal role in driving sales growth and operational excellence, making it a cornerstone of Shoprite’s digital strategy in Mozambique. For more information about the company and its values, visit https://mozambiquejobsearch.com/.

Key Responsibilities

• Oversee daily order processing, ensuring accuracy and timely dispatch.
• Coordinate with warehouse and delivery teams to maintain optimal inventory levels.
• Monitor website performance, troubleshoot issues, and implement improvements.
• Collaborate with marketing to launch online promotions and track conversion rates.
• Analyze sales data and generate reports to inform strategic decisions.
• Maintain compliance with local regulations and company policies regarding e‑commerce transactions.
• Develop and refine standard operating procedures for online operations.
• Support customer service by addressing escalated inquiries related to online orders.

Required Skills

• Strong analytical abilities with proficiency in Excel or similar tools.
• Experience with e‑commerce platforms (e.g., Shopify, Magento) and order management systems.
• Excellent communication and stakeholder management skills.
• Knowledge of logistics and supply chain processes in a retail environment.
• Ability to work under pressure and meet tight deadlines.
• Problem‑solving mindset with attention to detail.
• Familiarity with digital marketing concepts and SEO basics.
• Fluency in Portuguese and English.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Relevant certifications in e‑commerce, logistics, or project management are considered an advantage and demonstrate a commitment to professional development.

Experience

Candidates should have 3‑5 years of hands‑on experience in e‑commerce operations, retail logistics, or a similar role within a fast‑moving consumer goods environment. Prior exposure to the Mozambican market or other emerging markets will be highly valued, as it provides insight into local consumer behavior and regulatory considerations.

Salary

The compensation package ranges from 250,000 to 400,000 SSP per month, commensurate with experience and qualifications. In addition to the base salary, performance‑based bonuses are offered to reward exceptional contributions to sales growth and operational efficiency.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching.
• Paid annual leave and public holidays.
• Employee discount on all Shoprite stores and online purchases.
• Transportation allowance for commuting to the Chimoio office.
• Opportunities for career advancement within a regional retail network.

Training

• On‑boarding program covering company culture, systems, and processes.
• Continuous learning modules on e‑commerce trends and digital tools.
• Leadership development workshops for high‑potential staff.
• Cross‑functional training with marketing, IT, and supply chain teams.
• Access to industry conferences and webinars.

Working Environment

The role is based in a modern office in Chimoio, offering a collaborative atmosphere with open‑plan workspaces, meeting rooms, and a dedicated break area. Shoprite promotes a culture of inclusivity, innovation, and employee well‑being, encouraging team members to share ideas and drive continuous improvement. Flexible working arrangements may be considered to support work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment at the Chimoio office.

Equal Opportunity Statement

Shoprite Holdings Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. Our hiring practices focus on merit and potential, ensuring that every candidate has a fair chance to contribute to our success.