Retail Operations Manager Job Vacancy in Xai-Xai, Mozambique – Retail

Job Description

Position: Retail Operations Manager

Company: Shoprite Holdings

Location: Xai-Xai, Mozambique

Experience: 5+ years in retail operations management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Shoprite Holdings is a leading international retailer with a strong presence across Southern Africa, including a growing network of supermarkets in Mozambique. Known for its commitment to affordable quality products, community engagement, and sustainable business practices, Shoprite has become a trusted brand among Mozambican consumers. The company continuously invests in modern retail formats, technology-driven supply chains, and employee development programs, creating a dynamic environment for career growth. As part of its expansion strategy, Shoprite is focusing on the southern region, and Xai-Xai offers a strategic location to serve both urban and rural customers, making it an ideal hub for retail excellence.

Job Overview

The Retail Operations Manager will lead the Xai-Xai store, ensuring operational excellence, superior customer service, and achievement of sales targets. This role is pivotal in translating corporate strategies into daily store performance, managing a diverse team, and maintaining compliance with health, safety, and merchandising standards. The successful candidate will collaborate closely with regional managers, supply chain partners, and the corporate support team to drive profitability and brand reputation. For more information about Shoprite’s vision and values, visit Mozambique Job Search.

Key Responsibilities

• Oversee all store operations, including sales, inventory, merchandising, and customer service.
• Develop and implement action plans to achieve monthly and annual sales targets.
• Manage a team of department supervisors and staff, providing coaching, performance reviews, and career development.
• Ensure compliance with food safety, health, and safety regulations, as well as corporate policies.
• Analyze sales data, market trends, and customer feedback to optimize product assortment and pricing.
• Coordinate with logistics and supply chain teams to maintain optimal stock levels and reduce shrinkage.
• Lead visual merchandising initiatives to enhance store layout and promotional displays.
• Prepare and present operational reports to regional leadership.
• Foster a culture of continuous improvement and employee engagement.

Required Skills

• Strong leadership and people management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Additional certifications in supply chain, merchandising, or leadership are advantageous.

Experience

Minimum of five years’ experience in retail operations, with at least two years in a supervisory or managerial role. Experience in a multi‑store environment or with international retail brands is preferred.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the total rewards.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering company policies, systems, and brand standards.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for skill enhancement.
• Mentorship opportunities with senior regional managers.

Working Environment

The Xai-Xai store offers a vibrant, customer‑centric atmosphere with modern facilities, collaborative team dynamics, and a focus on safety and sustainability. Employees benefit from a supportive culture that encourages innovation and recognizes achievements.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment.