Store Operations Manager Job Vacancy in Lichinga, Mozambique – Retail

Job Description

Position:Store Operations Manager

Company:Shoprite Mozambique

Location:Lichinga, Mozambique

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration or related field

Employment Type:Full-time

Industry:Retail

Department:Store Operations

Salary:SSP 250,000 – 400,000 per month

Vacancies:1

Company Overview

Shoprite Mozambique is a leading retail chain operating across Southern Africa, committed to delivering quality products at affordable prices. With a strong presence in Mozambique’s major cities, Shoprite has become synonymous with customer‑centric service and community engagement. The company’s mission focuses on sustainable growth, local supplier development, and creating employment opportunities that contribute to the economic development of Mozambique. As part of its expansion strategy, Shoprite is investing in modern store formats and digital solutions to enhance the shopping experience for Mozambican consumers. This commitment makes Shoprite a top choice for professionals seeking dynamic career paths in the retail sector, offering a vibrant environment where innovation and teamwork drive success. The Lichinga store is a key hub for serving the Niassa Province, and the Store Operations Manager will play a pivotal role in strengthening Shoprite’s market position while supporting the broader goal of delivering exceptional value to customers. Mozambique Jobs, Jobs in Mozambique, and Career Opportunities in Mozambique are at the heart of Shoprite’s hiring initiatives, reflecting its dedication to local talent development.

Job Overview

The Store Operations Manager will oversee all aspects of daily store performance in Lichinga, ensuring operational excellence, profitability, and superior customer service. Reporting directly to the Regional Operations Director, the role involves strategic planning, staff leadership, inventory control, visual merchandising, and compliance with corporate standards. The successful candidate will drive sales growth, manage budgets, and implement initiatives that align with Shoprite’s brand promise. This position offers a unique opportunity to influence the retail landscape in a growing market, contributing to the company’s vision of becoming the preferred shopping destination in Mozambique. For more information, visit our career portal at https://mozambiquejobsearch.com/.

Key Responsibilities

• Lead and motivate a team of department managers and associates to achieve sales targets and operational KPIs.
• Develop and execute store action plans that enhance customer experience and drive revenue growth.
• Monitor inventory levels, conduct regular stock audits, and coordinate with the supply chain team to minimize shrinkage.
• Ensure compliance with health, safety, and food safety regulations, maintaining a safe shopping environment.
• Analyze sales data, prepare performance reports, and implement corrective actions as needed.
• Oversee visual merchandising standards to reflect brand guidelines and seasonal promotions.
• Manage store budgets, control expenses, and optimize labor scheduling for efficiency.
• Foster strong relationships with local suppliers and community stakeholders.

Required Skills

• Proven leadership and people‑management abilities with a focus on coaching and development.
• Strong analytical skills and proficiency in retail management software.
• Excellent communication and interpersonal skills, fluent in Portuguese and English.
• Ability to make data‑driven decisions and solve problems quickly.
• Customer‑focused mindset with a passion for delivering high‑quality service.
• Knowledge of merchandising, loss prevention, and supply chain processes.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related field is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five years’ experience in a senior retail management role, preferably within a large supermarket or hypermarket environment. Demonstrated success in achieving sales growth and operational efficiency is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 400,000 per month, commensurate with experience and performance. Additional performance‑based incentives are available.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering Shoprite’s policies, systems, and culture.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern retail facility in Lichinga, offering a collaborative atmosphere with a diverse team. The Store Operations Manager will work closely with regional and corporate teams, leveraging technology to streamline operations and improve customer satisfaction.

Application Process

Interested candidates should submit their updated CV through the online portal on our website. Applications will be reviewed by the recruitment team, and shortlisted candidates will be contacted for interviews. Please ensure your application highlights relevant experience and achievements.

Equal Opportunity Statement

Shoprite Mozambique is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or any other protected characteristic. Hiring in Mozambique is based on merit and the ability to contribute to our mission.