E-commerce Marketplace Operations Manager Job Vacancy in Mueda, Mozambique – Digital Retail & E-commerce

Job Description

Position: E-commerce Marketplace Operations Manager

Company: Jumia Group

Location: Mueda, Mozambique

Experience: 5-7 years

Education: Bachelor’s Degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Digital Retail & E-commerce

Department: Operations

Salary: 45,000 – 75,000 SSP

Vacancies: 1

Company Overview

Jumia Group is the leading e-commerce platform in Africa, dedicated to transforming the digital landscape across the continent. By connecting millions of consumers with thousands of sellers, we facilitate seamless transactions and provide access to a vast array of products ranging from electronics to household essentials. Our mission is to empower local businesses and provide unparalleled convenience to the modern African consumer. As we expand our footprint, we are looking for exceptional talent to join our growing team in Mozambique. We offer a dynamic, fast-paced environment where innovation is encouraged and professional growth is a priority. Our commitment to excellence ensures that we remain the preferred choice for online shopping and vendor partnerships across the region.

For more information about our mission and global presence, please visit https://mozambiquejobsearch.com.

Job Overview

The E-commerce Marketplace Operations Manager will play a pivotal role in scaling our marketplace presence in the Mueda region. This position is designed for a strategic thinker who can manage complex logistics, optimize vendor performance, and ensure a superior customer experience. You will be responsible for overseeing the end-to-end marketplace lifecycle, from onboarding high-quality sellers to ensuring timely delivery and efficient returns management. This role requires a deep understanding of digital retail trends and the ability to navigate the unique logistical challenges of the Mozambican market. As we continue to drive digital transformation, your leadership will be essential in maintaining our competitive edge and ensuring operational excellence across all product categories.

Key Responsibilities

• Optimize marketplace operations to ensure high levels of seller performance and customer satisfaction.
• Manage and scale the vendor onboarding process, ensuring all partners meet our quality and service standards.
• Collaborate with logistics partners to streamline last-mile delivery and reduce transit times.
• Analyze operational metrics to identify bottlenecks and implement continuous improvement strategies.
• Monitor inventory levels and stock availability to prevent service disruptions.
• Develop and implement strategies to reduce return rates and improve the reverse logistics process.
• Coordinate with the marketing team to align operational capacity with promotional campaigns.
• Ensure compliance with local trade regulations and e-commerce standards in Mozambique.

Required Skills

• Advanced proficiency in data analysis and operational management software.
• Strong leadership skills with experience managing cross-functional teams.
• Deep understanding of e-commerce logistics and supply chain management.
• Excellent problem-solving abilities in a fast-paced environment.
• Strong communication skills in both Portuguese and English.
• Strategic mindset with a focus on scalability and efficiency.
• Proficiency in using CRM and ERP systems.

Explore more career opportunities in the region via https://zambiajobssearch.com/job-vacancy-zambia/.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. An MBA or a Master’s degree in Operations Management will be considered a significant advantage.

Experience

Candidates must possess a minimum of 5 to 7 years of experience in e-commerce operations, marketplace management, or complex logistics management. Proven experience in a leadership role within a digital retail environment is highly preferred. Experience working in the African market is a plus.

Salary

The monthly salary for this position ranges from 45,000 SSP to 75,000 SSP, depending on experience, qualifications, and performance metrics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance.
• Professional development and continuous learning opportunities.
• Flexible working arrangements where applicable.
• Opportunity to work with a leading international brand.

Training

• Comprehensive onboarding program for Jumia systems and culture.
• Advanced e-commerce management workshops.
• Leadership and management training modules.
• Data analytics and business intelligence training.

For more diverse job listings, check https://sudanjobsearch.com/job-vacancy-in-sudan/.

Working Environment

The working environment is highly energetic and results-oriented. You will work in a modern office setting in Mueda, with frequent coordination with remote teams and field logistics staff. We value collaboration, speed, and data-driven decision-making. This role requires a high degree of adaptability to handle the evolving nature of the digital economy in Mozambique.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. We are looking for individuals who demonstrate a passion for technology and a drive to transform the retail landscape in Mozambique. Please ensure all documentation is accurate and up to date.

Equal Opportunity Statement

Jumia Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.