Geremias Vicente Massane
About Candidate
Reservation Agent
Managed hotel reservations through phone, email, and online channels, assisted guests with booking inquiries and special requests, maintained accurate reservation records, coordinated with Front Office and Housekeeping, and delivered excellent customer service to maximize guest satisfaction and occupancy.
F&B Service (Food & Beverage Attendant/Waiter)
Delivered high-quality food and beverage service in a luxury hospitality environment, welcomed and served guests, took and processed orders accurately, ensured exceptional dining experiences, maintained cleanliness and service standards, and collaborated with the kitchen and bar teams to provide efficient service.
Location
Education
Kitchen Experience I have formal training in Culinary Arts from the Escola Superior de Hotelaria e Turismo de Inhambane (ESHTI). During my studies, I completed an internship at Casa do Capitão, where I gained practical experience in food preparation, kitchen operations, hygiene, and teamwork. I later worked at Anantara Bazaruto Island Resort, a luxury five-star resort, where I further developed my culinary skills by preparing high-quality dishes, following international food safety standards, maintaining kitchen cleanliness, and working efficiently in a fast-paced professional kitchen.
Work & Experience
After two years in F&B Service, I was promoted to Reservation Agent and Front Office, where I developed expertise in managing reservations, guest communication, booking systems, pre-arrival arrangements, and delivering personalized service throughout the guest journey.
