Hospitality Operations Manager Job Vacancy in Pemba, Mozambique – Hospitality & Tourism

Job Description

Position: Hospitality Operations Manager

Company: Hilton Worldwide

Location: Pemba, Mozambique

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: 85,000 – 125,000 SSP

Vacancies: 1

Company Overview

Hilton Worldwide is a global leader in the hospitality sector, renowned for delivering exceptional guest experiences across a diverse portfolio of luxury and mid-scale properties. As a brand that defines excellence in service, we pride ourselves on our commitment to innovation, sustainability, and community engagement. Our presence in Mozambique is growing rapidly, reflecting the vibrant tourism potential of the region. We provide a platform for professionals to excel in a high-standard environment where quality is never compromised. By joining our team, you become part of a legacy of hospitality that spans continents, ensuring that every guest feels at home regardless of where they are in the world. We are currently looking for dedicated leaders to join our expanding operations in the northern coastal regions.

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Job Overview

The Hospitality Operations Manager will play a critical role in ensuring the seamless execution of daily activities within our Pemba property. This position is designed for a strategic thinker who can balance high-level operational planning with hands-on leadership on the floor. You will be responsible for overseeing multiple departments, including front office, housekeeping, and food and beverage, to ensure they meet the rigorous standards set by Hilton Worldwide. This role is vital for maintaining our reputation for excellence and ensuring that every guest interaction is positive and memorable. As we continue to expand our footprint, this position offers significant career growth and the opportunity to influence the operational standards of a premier hotel in Mozambique.

Key Responsibilities

• Oversee daily operations across all guest-facing departments to ensure consistent service delivery.
• Implement and monitor standard operating procedures (SOPs) to maintain international quality benchmarks.
• Manage departmental budgets, controlling costs while maximizing revenue through efficient resource allocation.
• Lead, mentor, and train a diverse team of staff members to foster a culture of excellence and accountability.
• Coordinate with the maintenance and housekeeping teams to ensure facility standards are impeccably maintained.
• Analyze guest feedback and implement corrective actions to improve overall satisfaction scores.
• Ensure strict compliance with local health, safety, and environmental regulations in Mozambique.

Required Skills

• Advanced leadership and team management capabilities in a high-pressure environment.
• Strong financial acumen and experience in budgetary management and cost control.
• Exceptional communication skills in English and Portuguese to interact with international guests and local staff.
• Problem-solving expertise with a focus on guest satisfaction and operational efficiency.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.

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Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management or specialized training in luxury service standards are highly preferred.

Experience

Candidates must possess a minimum of 5 to 7 years of progressive experience in hotel operations, with at least 3 years in a supervisory or managerial capacity within a 4-star or 5-star hotel environment. Proven experience in managing diverse teams and handling complex operational challenges is essential.

Salary

The offered salary for this position ranges from 85,000 SSP to 125,000 SSP per month, depending on the candidate’s experience and performance during the interview process.

Benefits

• Competitive monthly salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Global employee discount program for Hilton properties worldwide.
• Paid time off and professional development leave.
• Opportunities for international transfers within the Hilton network.

Training

• Continuous leadership development programs.
• Specialized luxury service training modules.
• Advanced hospitality technology training.

Working Environment

The working environment is dynamic, fast-paced, and highly interactive. You will spend a significant portion of your time on the hotel floor, interacting with guests and staff. While the role is primarily based in Pemba, the nature of the hospitality industry may require flexible hours, including weekends and holidays, to ensure operational coverage. We provide a professional and supportive atmosphere that encourages collaboration and excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience. This is a premier job vacancy in Mozambique for those seeking career opportunities in Mozambique. Please ensure all documentation is accurate and reflects your professional achievements. We are actively hiring in Mozambique and look forward to reviewing your application.

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Equal Opportunity Statement

Hilton Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status. All employment is decided on the basis of qualifications, merit, and business needs.