Senior E-commerce Operations Manager Job Vacancy in Maputo, Mozambique – Retail & Consumer Goods

Job Description

Position: Senior E-commerce Operations Manager

Company: Unilever

Location: Maputo, Mozambique

Experience: 7-10 years

Education: Master’s Degree in Business Administration or Supply Chain Management

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Digital Commerce

Salary: 120,000 – 180,000 SSP

Vacancies: 1

Company Overview

Unilever is a global leader in the fast-moving consumer goods (FMCG) sector, dedicated to making sustainable living commonplace. With a presence in almost every country, our mission is to drive positive social and environmental impact through our brands. In Mozambique, we are expanding our digital footprint to meet the growing demands of the modern consumer. We are looking for high-caliber professionals to join our growing team and help shape the future of retail in the region. This is a premier opportunity for those seeking career opportunities in Mozambique within a multinational environment that values innovation, diversity, and sustainability. We are currently hiring in Mozambique for several strategic roles to support our digital transformation journey.

Job Overview

As the Senior E-commerce Operations Manager, you will be at the forefront of our digital revolution. You will lead the strategic planning and execution of our online sales channels, ensuring a seamless customer experience from click to delivery. This role is critical for our growth in the African market, as we transition from traditional retail models to a robust omnichannel approach. You will manage complex logistics, optimize digital storefronts, and lead a multidisciplinary team to achieve ambitious sales targets. For those looking for jobs in Mozambique, this role offers unparalleled exposure to global digital commerce standards. You can find more information about our global initiatives at https://mozambiquejobsearch.com.

Key Responsibilities

• Develop and implement comprehensive e-commerce strategies to drive online revenue growth.
• Oversee the end-to-end digital supply chain, ensuring inventory accuracy and timely order fulfillment.
• Collaborate with marketing teams to optimize digital customer journeys and conversion rates.
• Manage relationships with third-party logistics (3PL) providers to ensure last-mile delivery excellence.
• Analyze key performance indicators (KPIs) including Customer Acquisition Cost (CAC) and Lifetime Value (LTV).
• Lead and mentor a team of digital specialists and operations coordinators.
• Monitor market trends and competitor activities to identify new digital growth opportunities.

Required Skills

• Advanced proficiency in e-commerce platforms (Shopify, Magento, or similar).
• Strong analytical skills with the ability to interpret complex data sets for strategic decision-making.
• Expertise in omnichannel retail operations and digital supply chain management.
• Exceptional leadership and stakeholder management capabilities.
• Deep understanding of digital payment gateways and cybersecurity in online transactions.
• Fluency in Portuguese and English is essential for regional coordination.

Education

A Master’s Degree in Business Administration (MBA), Supply Chain Management, or a related field is required. A Bachelor’s degree in Marketing or Logistics may be considered with significant relevant experience.

Experience

A minimum of 7 to 10 years of experience in e-commerce operations or digital retail management is mandatory. Proven track record of managing large-scale digital projects and leading diverse teams in a multinational setting is highly preferred. Candidates should have experience navigating the specific logistics challenges within the Southern African region.

Salary

The offered salary for this position ranges from 120,000 to 180,000 SSP per month, depending on experience and qualifications. This is a competitive package designed to attract top-tier talent for this critical role.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonus structure.
• Flexible working arrangements and hybrid work options.
• Generous parental leave and family support programs.
• Subsidized meal programs and transport allowances.

Training

• Access to Unilever’s global digital leadership academy.
• Specialized certifications in advanced data analytics and supply chain optimization.
• Continuous professional development workshops and international mentorship programs.

Working Environment

You will work in a fast-paced, collaborative, and highly innovative environment. While the role is based in our Maputo headquarters, you will interact daily with regional teams across Africa and global headquarters. We foster a culture of agility, where new ideas are encouraged and data-driven decisions are the norm. For more job vacancies in the region, visit https://ethiopiajobssearch.com/.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official career portal. We are looking for individuals who demonstrate a passion for digital innovation and a commitment to sustainable business practices. Please ensure all documentation is submitted in English or Portuguese. For more information on employment in Mozambique, please consult our official recruitment guidelines. You can also explore similar roles via https://zambiajobssearch.com/job-vacancy-zambia/.

Equal Opportunity Statement

Unilever is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to hiring in Mozambique based solely on merit and potential.