Guest Services Manager Job Vacancy in Lichinga, Mozambique – Hospitality & Tourism

Job Description

Position: Guest Services Manager

Company: Hilton Hotels & Resorts

Location: Lichinga, Mozambique

Experience: Minimum 5 years in hotel guest services or hospitality management

Education: Bachelor’s degree in Hospitality Management, Business Administration or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: 250,000 – 400,000 SSP per month

Vacancies:1

Company Overview

Hilton Hotels & Resorts is a globally recognized hospitality brand with a strong presence across Africa, including a flagship property in the heart of Lichinga. The hotel combines luxury, local culture, and sustainable practices to deliver unforgettable experiences for both leisure and business travelers. As part of Hilton’s commitment to excellence, the Lichinga location serves as a hub for tourism, conferences, and community events, contributing significantly to the region’s economic development. This environment offers a vibrant platform for professionals seeking dynamic career growth within the hospitality sector, making it a prime destination for Mozambique Jobs and a leader in Employment in Mozambique.

Job Overview

The Guest Services Manager will lead a dedicated team of front‑desk agents, concierge staff, and night‑audit personnel to ensure exceptional service standards are consistently met. Reporting directly to the Hotel General Manager, the role involves strategic planning, operational oversight, and direct interaction with guests to resolve issues promptly. The successful candidate will be instrumental in driving guest satisfaction scores, fostering a culture of hospitality excellence, and supporting Hilton’s brand promise. For more information about Hilton’s career pathways, visit https://mozambiquejobsearch.com/. This position represents a unique Career Opportunity in Mozambique, aligning with the growing demand for skilled hospitality professionals.

Key Responsibilities

• Supervise daily operations of the front desk, concierge, and night audit teams to ensure seamless guest experiences.
• Develop and implement service standards, SOPs, and quality control measures that align with Hilton’s global brand guidelines.
• Handle escalated guest complaints, providing timely and effective resolutions while maintaining a positive brand image.
• Monitor and analyze guest feedback, occupancy trends, and service metrics to drive continuous improvement.
• Collaborate with sales, marketing, and food & beverage departments to create integrated guest packages and promotions.
• Prepare and manage departmental budgets, control costs, and forecast staffing needs.
• Conduct regular training sessions and performance reviews for guest services staff.
• Ensure compliance with health, safety, and security regulations throughout the guest services area.

Required Skills

• Strong leadership and team‑building abilities with a focus on coaching and development.
• Excellent communication and interpersonal skills, fluent in English; Portuguese proficiency is highly desirable.
• Proven problem‑solving capabilities and the ability to remain calm under pressure.
• In‑depth knowledge of hotel management software (e.g., OPERA) and reservation systems.
• Customer‑centric mindset with a passion for delivering personalized service.
• Analytical skills to interpret performance data and implement corrective actions.
• Ability to manage multiple priorities in a fast‑paced environment.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related discipline is required. Additional certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must possess a minimum of five years of progressive experience in hotel guest services, with at least two years in a supervisory or managerial capacity. Experience in upscale or luxury hotel environments is preferred, as is familiarity with the unique challenges of operating in emerging markets.

Salary

The compensation package ranges from 250,000 to 400,000 SSP per month, commensurate with experience, qualifications, and performance. The package includes performance‑based incentives, health benefits, and a competitive retirement plan.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer matching.
• Paid annual leave and statutory holidays.
• Employee discount program across Hilton properties worldwide.
• Opportunities for international transfers and career advancement within the Hilton network.

Training

• Access to Hilton’s global learning platform, including leadership development modules.
• On‑the‑job mentorship from senior hotel executives.
• Regular workshops on service excellence, cultural awareness, and technology integration.

Working Environment

The role is based in a modern, fully equipped hotel in Lichinga, offering a collaborative atmosphere that values diversity, innovation, and sustainability. Employees benefit from a supportive culture that encourages work‑life balance, community involvement, and continuous learning. The hotel’s strategic location provides easy access to local attractions, making it an attractive workplace for professionals seeking both career growth and a high quality of life.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Hilton Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Hilton is committed to a transparent recruitment process and encourages all qualified individuals to apply.

Equal Opportunity Statement

Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Our hiring practices reflect our dedication to fostering a workplace where every individual can thrive, supporting the broader goal of inclusive Employment in Mozambique.