E-commerce Operations Manager Job Vacancy in Vilankulo, Mozambique – E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Mozambique

Location: Vilankulo, Mozambique

Experience: 5+ years in e-commerce operations or logistics management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

Jumia Mozambique is the leading online marketplace in the country, connecting millions of consumers with a wide range of products from electronics to fashion, home goods, and groceries. As part of the larger Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across Mozambique. With a strong commitment to digital inclusion, Jumia empowers local entrepreneurs, creates jobs, and drives economic growth in both urban and rural areas. The Vilankulo hub serves as a strategic coastal center, supporting regional distribution and enhancing the company’s presence in the tourism corridor. Joining Jumia means becoming part of a dynamic, innovative team that is shaping the future of retail in Mozambique and contributing to the broader vision of a digital economy.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end fulfillment process for Jumia’s online platform in the Vilankulo region. This role is responsible for optimizing warehouse operations, managing inventory, coordinating last‑mile delivery, and ensuring high levels of customer satisfaction. The manager will work closely with cross‑functional teams, including technology, marketing, and finance, to implement process improvements, drive efficiency, and support the rapid growth of the marketplace. The position offers a unique opportunity to influence strategic decisions, develop scalable operational frameworks, and contribute directly to the company’s mission of making online shopping accessible to all Mozambicans. For more information about Jumia’s impact and culture, visit https://mozambiquejobsearch.com/.

Key Responsibilities

• Oversee daily warehouse activities, including receiving, storage, picking, packing, and shipping.
• Develop and implement SOPs to improve order accuracy, reduce processing time, and minimize operational costs.
• Collaborate with the logistics partners to optimize last‑mile delivery routes and ensure on‑time deliveries.
• Monitor key performance indicators (KPIs) such as order fulfillment rate, inventory turnover, and customer satisfaction scores.
• Lead a team of supervisors, warehouse staff, and drivers, providing coaching, performance feedback, and career development.
• Manage inventory levels, conduct regular cycle counts, and resolve discrepancies promptly.
• Coordinate with the technology team to integrate warehouse management systems and automate workflows.
• Prepare operational reports for senior leadership, highlighting trends, challenges, and opportunities.
• Ensure compliance with health, safety, and regulatory standards within the facility.

Required Skills

• Strong analytical abilities with a data‑driven approach to problem solving.
• Excellent leadership and people‑management skills.
• Proficiency in warehouse management software and Microsoft Office Suite.
• Ability to negotiate and manage relationships with third‑party logistics providers.
• Effective communication skills in Portuguese and English.
• Project management experience, with a focus on process optimization.
• Adaptability to fast‑changing e‑commerce environments.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as APICS CPIM, PMP, or equivalent are considered a plus.

Experience

Minimum of five years of progressive experience in e‑commerce operations, warehouse management, or logistics, with at least two years in a supervisory or managerial capacity. Demonstrated success in scaling operations in emerging markets is highly valued.

Salary

The competitive salary range for this role is SSP 250,000 to 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Paid annual leave and public holidays.
• Transportation allowance for commuting to the Vilankulo hub.
• Professional development budget and access to online training platforms.
• Employee discount program on Jumia’s marketplace.

Training

• Onboarding program covering Jumia’s systems, culture, and operational standards.
• Leadership development workshops to enhance managerial competencies.
• Continuous learning opportunities in supply chain analytics and digital tools.

Working Environment

The role is based in a modern, secure warehouse facility in Vilankulo, equipped with state‑of‑the‑art handling equipment and a collaborative office space. The team works in a fast‑paced, results‑oriented environment that values innovation, accountability, and a customer‑first mindset. Flexible working arrangements may be considered for senior staff.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Mozambique is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.