Senior Field Service Engineer Job Vacancy in Metangula, Mozambique – Heavy Equipment Manufacturing

Job Description

Position: Senior Field Service Engineer

Company: Caterpillar Inc.

Location: Metangula, Mozambique

Experience: 5+ years in field service engineering, preferably with heavy equipment; proven track record of on‑site maintenance, troubleshooting, and client interaction in challenging environments.

Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field; relevant certifications are a plus.

Employment Type: Full-time

Industry: Heavy Equipment Manufacturing

Department: Engineering Services

Salary: SSP 2,500,000 – SSP 3,500,000 per annum

Vacancies:1

Company Overview

Caterpillar Inc., a global leader in the design, manufacture, and distribution of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel‑electric locomotives, has been operating in Mozambique for over a decade. The company supports the nation’s growing infrastructure, mining, and agricultural sectors by providing reliable machinery and comprehensive after‑sales service. As part of its commitment to local development, Caterpillar invests in training programs, community initiatives, and sustainable practices that align with Mozambique’s economic goals. This presence creates a dynamic environment for professionals seeking long‑term career growth within a world‑renowned organization.

Job Overview

The Senior Field Service Engineer will be responsible for delivering top‑tier technical support for Caterpillar’s heavy equipment fleet deployed across the Niassa Province, with a primary focus on the Metangula region. The role involves on‑site installation, preventive maintenance, complex troubleshooting, and customer training to ensure optimal equipment performance and client satisfaction. As a senior member of the engineering team, you will collaborate with local distributors, project managers, and regional service centers to uphold Caterpillar’s standards of excellence. This position offers a unique opportunity to work on diverse projects, ranging from mining haul trucks to agricultural tractors, while contributing to the nation’s development. For more information about our company and values, visit our website.

Key Responsibilities

• Perform on‑site installation, commissioning, and calibration of Caterpillar equipment.
• Execute preventive maintenance schedules and emergency repairs to minimize downtime.
• Diagnose and resolve complex mechanical, hydraulic, and electrical issues using advanced diagnostic tools.
• Provide technical training and mentorship to client personnel and junior service engineers.
• Maintain detailed service reports, parts inventories, and compliance documentation.
• Collaborate with sales and project teams to develop service proposals and cost estimates.
• Ensure adherence to safety protocols, environmental regulations, and Caterpillar quality standards.
• Participate in continuous improvement initiatives and feedback loops to enhance service delivery.

Required Skills

• Strong knowledge of heavy equipment systems, including engines, hydraulics, and electronic controls.
• Proficiency with diagnostic software and handheld testing equipment.
• Excellent problem‑solving abilities and analytical thinking.
• Effective communication skills for client interaction and technical documentation.
• Ability to work independently in remote locations with limited resources.
• Leadership qualities to guide junior engineers and coordinate multidisciplinary teams.
• Fluency in English; Portuguese proficiency is highly desirable.
• Commitment to safety, quality, and customer satisfaction.

Education

A bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a closely related technical discipline is required. Professional certifications such as CAT Certified Service Technician (CST) or equivalent are advantageous and demonstrate a commitment to industry best practices.

Experience

Applicants must have a minimum of five years of hands‑on field service experience with heavy machinery, preferably in mining, construction, or large‑scale agricultural operations. Experience working in remote or challenging environments within Africa is highly valued.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 3,500,000 annually, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive health and dental coverage.
• Company‑provided vehicle and fuel allowance for field duties.
• Paid annual leave and statutory holidays.
• Professional development budget for certifications and training.
• Relocation assistance for candidates moving to Metangula.
• Employee assistance program supporting work‑life balance.

Training

• Initial onboarding program covering Caterpillar’s safety culture and service standards.
• Advanced technical workshops on the latest equipment models.
• Leadership and mentorship training for senior engineers.
• Continuous learning modules accessible through Caterpillar’s online learning portal.
• On‑the‑job coaching by seasoned regional experts.

Working Environment

The role is based in Metangula, a strategic hub for mining and agricultural activities in the Niassa Province. Engineers operate in field conditions that may include rugged terrain, extreme temperatures, and variable connectivity. Caterpillar provides all necessary personal protective equipment, tools, and logistical support to ensure a safe and productive work environment. The company fosters a collaborative culture where innovation, safety, and customer focus are celebrated.

Application Process

Interested candidates should submit an online application through our careers portal, attaching an updated CV and a cover letter outlining relevant experience. Shortlisted applicants will undergo a technical assessment followed by a virtual interview with the regional hiring manager. Successful candidates will receive a formal offer and onboarding schedule.

Equal Opportunity Statement

Caterpillar Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and merit‑based selection.