Retail Banking Relationship Manager Job Vacancy in Lichinga, Mozambique – Banking & Finance

Job Description

Position: Retail Banking Relationship Manager

Company: Banco BIC

Location: Lichinga, Mozambique

Experience: 5+ years in retail banking or relationship management

Education: Bachelor’s degree in Business Administration, Finance, or related field

Employment Type: Full-time

Industry: Banking & Finance

Department: Retail Banking

Salary: 150,000 – 250,000 SSP per month

Vacancies:1

Company Overview

Banco BIC is a leading financial institution with a strong presence across Portuguese‑speaking markets, including Mozambique. Established over three decades ago, the bank has built a reputation for innovative banking solutions, robust risk management, and deep community engagement. In Mozambique, Banco BIC supports economic growth by providing personal, SME, and corporate banking services that empower individuals and businesses alike. The bank’s commitment to digital transformation, financial inclusion, and sustainable development makes it a top employer for professionals seeking dynamic career pathways.

As part of its expansion strategy, Banco BIC is focusing on the northern region of Mozambique, where Lichinga serves as a commercial hub for the Niassa Province. The bank’s local branches are dedicated to delivering high‑quality customer experiences, fostering trust, and driving financial literacy. Joining Banco BIC means becoming part of a forward‑thinking organization that values integrity, collaboration, and continuous improvement, offering a platform for ambitious talent to thrive.

Job Overview

The Retail Banking Relationship Manager will be responsible for cultivating and managing a portfolio of high‑potential retail clients in Lichinga. This role is central to Banco BIC’s mission of delivering personalized banking solutions that meet the evolving needs of individuals and small businesses. The manager will act as the primary point of contact, providing advisory services, cross‑selling products, and ensuring compliance with regulatory standards. This position offers a unique opportunity to contribute to the bank’s growth while advancing your career in a supportive and innovative environment. For more information about our hiring process, visit Mozambique Job Search.

Key Responsibilities

• Develop and maintain strong relationships with existing and prospective retail customers.
• Identify client needs and recommend appropriate banking products, including accounts, loans, credit cards, and investment services.
• Achieve monthly and quarterly sales targets while ensuring high levels of customer satisfaction.
• Conduct financial assessments and risk analyses to determine creditworthiness.
• Collaborate with internal teams such as Credit, Operations, and Marketing to deliver seamless service.
• Maintain accurate records of client interactions and transactions in the bank’s CRM system.
• Stay updated on market trends, regulatory changes, and competitive offerings to provide informed advice.
• Participate in community outreach programs to promote financial inclusion.

Required Skills

• Excellent communication and interpersonal abilities.
• Strong analytical and problem‑solving skills.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to work independently and as part of a multidisciplinary team.
• High level of integrity and adherence to compliance standards.
• Fluency in Portuguese and English; knowledge of local languages is a plus.

Education

A Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline is required. Advanced certifications such as CFA, CPA, or relevant banking qualifications are advantageous.

Experience

Minimum of five years of experience in retail banking, relationship management, or a comparable client‑facing role. Proven track record of meeting sales targets and delivering exceptional customer service is essential.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per month, commensurate with experience and performance. A performance‑based bonus structure is also available.

Benefits

• Health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Transportation allowance for commuting.
• Employee assistance program and wellness initiatives.

Training

• Comprehensive onboarding program covering bank policies, products, and compliance.
• Continuous professional development through workshops, webinars, and certifications.
• Leadership development tracks for high‑potential employees.

Working Environment

Banco BIC offers a modern office environment equipped with the latest technology to support efficient workflow. The culture promotes collaboration, innovation, and respect for diversity. Employees enjoy a balanced work‑life approach with flexible scheduling options where applicable.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Banco BIC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy.